Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.
Shipping Time
We ship internationally. Once your order has been dispatched, delivery typically takes 7–15 business days, depending on your location and local customs processing.
| Region | Estimated Delivery Time |
|---|---|
| International | 7–15 business days |
Please note: delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, local courier delays, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
Fremius is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import duties, taxes, and customs clearance fees).
Damaged or Lost Packages
Fremius is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim.
If you have any further questions, please contact us via email at .
Order Delays
If your order has not arrived within the estimated delivery window, please contact us at [Your Support Email] with your order number and we will investigate on your behalf.
Wrong Address
Please ensure that your shipping address is correct before completing checkout. [Your Store Name] is not responsible for orders shipped to an incorrectly submitted address. If you notice an error, contact us immediately at [Your Support Email] — we cannot guarantee changes once an order has been processed.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: [Your Support Email]
- [Optional: Phone / Contact Form Link]